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[Translate to English:] © Christian Janiesch​/​Midjourney
Students

Feedback and complaints

If you would like to send feedback or complaints to the department, please contact the

Complaints Manager: Dipl.-Inform. Frank Thorsten Breuer

Tel.: 0231 755-6494

Email: frank-thorsten.breuer@tu-dortmund.de

Your name and email address will be kept confidential and will not be shared, but will allow for queries and feedback. If you do not want to contact the department complaint managers yourself, you can ask a person you trust, for example a member of the student council, to do this for you.

When you approach the grievance managers with feedback and complaints, you are not starting an official process. You are helping faculty improve and identify problems early. The complaint managers will forward your comments (anonymously) to people or committees who can implement your suggestions or help with your problems.

Dangerous spots

TU Dortmund University asks you to report insufficiently lit, poorly visible and dangerous places on campus by mail.

If the reason for inadequate lighting is only a defective lamp, please report this defective lamp to the TU Dortmund control center (Tel.: 0231 755-3333), if possible indicating the number on the lamp post.

Sexual discrimination and violence

TU Dortmund University aims to prevent discrimination, disadvantage, abuse of power, harassment and sexualized violence and strives for a fair, conducive and motivating working environment for all members of the TU. In particular, the TU and Faculty Complaints Management, the TU and Faculty Equal Opportunity Officers, the Student Advisory Service, the Dean's Office, and the Student Council have an open ear. Please do not hesitate to contact other people you trust as well.

Information from the Equal Opportunity Office

The Equal Opportunity Office has compiled important information:

Counseling centers outside the TU Dortmund

Counseling and intervention centers in Dortmund can be found on the websites of the Equal Opportunities Office.

 

The guidelines for the complaint management of the TU Dortmund University can be found on the web pages of the university administration.

Why has the university established a complaint management system?

With the introduction of tuition fees, the Technical University of Dortmund adopted principles for their use. These provide for a complaints management system at university (central) and department (decentralized) level. All students can contact the complaints management with all problems concerning the university process. [...]

Will my complaint be treated confidentially?

Confidentiality is enjoyed by all parties involved in a complaint. [...]

What do I do if my complaint has not been handled to my satisfaction?

If a complaint cannot be handled satisfactorily by the department or the university for the student, he or she can turn to the examination board of the Technische Universität Dortmund with his or her complaint. [...]

Complaint Management of the Department of Computer Science

The Technical University of Dortmund supports its students in case of problems concerning the course of studies. We help you with difficulties in the administrative, teaching and study process. First of all you should contact the complaint management of your department. If problems persist, you can contact the central complaints management of the TU Dortmund University. We will try to solve the questions and problems brought to us in the best possible way.

Students can turn to the Complaint Management of the Department of Computer Science

  • who have complaints, suggestions, problems and questions regarding the organization of their studies by the Department of Computer Science,
  • who do not want to turn to their lecturers or whose complaint could not be solved before them.

With questions regarding your studies, please continue to contact the Department's Student Advisory Service.

Central Complaint Management

If you do not want to contact the Complaint Management of the Department of Computer Science or if you have complaints, problems, suggestions and questions about the general study organization of the entire university, you can also contact the central Complaint Management (see right column for links).

The Complaint Management of the Department of Computer Science anonymously forwards complaints, problems, suggestions and questions that cannot be handled, solved, implemented or answered by the department alone to the responsible persons of the other faculties and the administration.

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